Frequently Asked Questions

Are there any additional charges on the prices?

Clearly, NO! Our prices are final prices. The price you have been quoted and booked is the price you will pay.

What will happen if my flight is delayed?

We check your flight status online and get information about your landing time. Be sure that somebody will wait for you upon arrival.

How do I pay for my booking transfer?

At the time of your booking you will be charged of a small deposit. This deposit is fully refundable in case of cancellation up to 48 hours before the transfer date. The rest can be paid by cash or credit card upon arrival. You can also pay the whole amount online before the transfer dates. You can contact us in this case.

How we meet at the Airport / Port?

A driver of our company will meet you outside of the arrivals hall in Heraklion / Chania / Sitia Airport. At the port of Heraklion / Chania, our driver will be waiting for you just outside the boat exit.

Our driver we be holding a sign with your name written on it. Our drivers will help you with your luggage and walk with you to the vehicle.

Can I book a return taxi?

You can book a return transfer online. If you have booked just oneway transfer and you need book the return transfer as well, please call our office (+30 695 517 1473) or use contact form to express your request.

When is my booking confirmed?

Your booking is final and confirmed when you receive your booking voucher. This is an email with your booking details and all the necessary information you may need before the transfer.

What time are you picking me up to catch my flight?

The passengers need to be at the airport 2 hours before the flight's departure time. At this time the flight check in opens. Make sure the given date, time and location on your voucher allows you to arrive at the right time.

What if I arrive before the driver or i can't find him ?

You should stay outside of the arrival hall / boat exit / hotel lobby. Then call our office (+30 695 517 1473) in order to help you find our driver

What times are you open? Can I book a transfer during the night?

Yes, of course. We operate 24 / 7, all year around.

How do I book baby seats? What is the cost?

Visit our booking engine and check the given step about adding extra equipment. The baby seats are free of charge. Just be sure to provide the right age for the kids

Do I have to tip the taxi driver?

Tips are at your discretion. It's entirely up to you.

I would like a transfer to a location that is not offered at your booking system. How can i do that?

Please, contact us to get a quote. We will respond to you within a few hours.

How do I cancel or change my booking?

Email us at info@crete.cab or use the contact form to cancel or change your booking. We offer free cancellation up to 48 hours of the first leg of every transfer.